The Rehab Centre
Serving you with pride

Complaint, Feedback & Compliment Form

We welcome anything you want to tell us — it helps us put things right and keep improving. If you would like help to fill this in, an interpreter, or an advocate, just tell us and we will arrange it at no cost.

Use this form to make a complaint, give feedback or pay a compliment. You do not have to use it — you can also talk to any of our staff, phone (07) 4455 2000, or email welcome@trcclinic.com.au. You can leave your name off. You will not be treated differently for speaking up.

If you or someone else is in danger right now, ring 000. Do not wait to send this form.

1 What would you like to tell us?
2 Your details

Leave this section blank if you want to stay anonymous. We cannot reply to you if we cannot contact you.

Best way to contact me
I am
Funding for the service (if you know)
3 Support you would like

Tick anything that would help. There is no cost to you.

4 Telling us on behalf of someone else?
5 What is it about?
About (tick all that apply)
Where it happened
Have you already raised this with us?
Attach letters, emails or photos (optional)

Up to 5 files, 15 MB each. PDF, Word, text or images. Anything bigger, email to welcome@trcclinic.com.au.

6 Sharing your information

To look into what you have told us, we may need to talk to the people involved, including any staff member it is about. We will only share what we need to, and we will tell you who we need to speak to. Your information is handled under the Privacy Act 1988 and kept securely.

What happens next: we will contact you within 2 business days to say we have received it, and give you an answer within 21 days. You can also go to an outside body at any time — the NDIS Quality and Safeguards Commission (1800 035 544), the Office of the Health Ombudsman QLD (133 646), DVA (1800 838 372) or the OAIC for privacy (1300 363 992).

Feedback & Complaints — The Rehab Centre